ResourceBank wins Outstanding Outsourced Recruitment Award

ResourceBank won the coveted Outstanding Outsourced Recruitment award at the industry leading Recruiter Awards last night.

Up against eight other leading RPO organisations, several twenty times larger than ResourceBank, we were both surprised and delighted to win the award.   When announcing the award, the  judges commented:

“The judges were struck by how partnership-orientated ResourceBank are. They are so much more than just recruiting – involving the candidate and truly understanding clients and implementing bespoke processes that work.”

They highlighted some key achievements of the business in 2019 including:

• Excellent customer service, together with efficiencies and cost-savings led to all new 2019 clients being won through recommendation. And at the same time, ResourceBank has maintained its long-standing relationships with clients – in some cases over 15 years.
• ResourceBank is trusted to deliver RPO in sectors that are new to the company, such as new clients within Legal and Dentistry, despite having no previous sector knowledge. As a result, ResourceBank has now been recommended to others in those sectors.
• In an impressive year, ResourceBank has had the highest-ever number of vacancies recruited (5,284) – an increase of 15% on 2018, the largest number of client RPO partnership agreements (16 separate RPOs in 2019, up from 12 in 2018) and the largest number (six) of new client RPO agreements established in the year.
• The judges were impressed with the approach to the video-screening campaign for one of its long-standing clients, World Duty Free, which was looking to recruit large numbers of customer service staff to support its peaks. The new HireVue video applications introduced by ResourceBank reduced assessment time by 75% and improved candidate engagement.

Richard Pearson, Managing Director or ResourceBank sent a message out to all of the ResourceBank team announcing the award and thanking them for the achievement:

"We were up against some of the largest players in the market and in our 25^th year we walked away with the ‘Outstanding Outsourced Recruitment Organisation’ award.  Words fail me. I feel a mixture of immense pride, slight sadness and real pleasure that the efforts of our team have been recognised.  I am honoured to work with such a talented and hard working team and I look forward to celebrating with every one of you"

As part of the award entry, ResourceBank included case studies and testimonials from clients including Wolseley, Dental Partners and World Duty Free.  These businesses have experienced some real benefits of using ResourceBank's outsourced recruitment service.  The testimonial from Stuart Lee, Head of Resourcing for Wolseley was:

“ResourceBank has made a significant impact on our business through the high quality of staff recruited into our branches.  Staff attrition is down and customer satisfaction has improved as a direct result of their work.  They are quick to suggest improvements and are an invaluable partner to Wolseley.  I would have no hesitation in recommending them to any business looking for an Outsourced Recruitment Partner."

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